Security
Security
UrbanTrack is designed for accountable service delivery. This page summarises the security and governance measures we rely on at a high level, without overstating certifications or control claims that should be verified separately in procurement.
UrbanTrack is operated by Velra Agency Ltd trading as UrbanTrack.
•Last updated: 24 March 2026
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Role-based access helps keep operational workspaces appropriately scoped.
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Action logging supports accountability and operational auditability.
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This page is intentionally high level and should not be treated as a substitute for formal security review.
01
Role-based access and workspace control
UrbanTrack uses role-based access so users only see the workspaces, records, and actions that fit their role and assigned scope.
Administrative, organisation, regional, and contractor-facing access can be separated according to the operational model in use.
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Auditability and action logging
The platform records operational actions such as status changes, assignments, uploads, and administrative changes so clients have a usable history of what happened and when.
Audit and activity records support oversight, troubleshooting, and accountability, but retention and scope should still be aligned with the client's own governance expectations.
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Tenant separation and data handling
UrbanTrack is designed to keep customer environments and records logically separated according to tenant-aware scope controls.
Public visibility features are controlled separately from internal operational access so the public layer does not automatically expose internal records.
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Hosting, resilience, and operational safeguards
The platform relies on modern hosted infrastructure, access controls, encrypted transport, backups, and environment-level configuration to support reliable operation.
We do not promise any specific resilience or uptime commitment on this page unless it is separately contracted and documented.
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Security questions and responsible disclosure
Security questions, procurement requests, or responsible disclosure messages can be sent to support@urbantrack.app.
Where deeper due diligence is needed, we can provide additional information through the client onboarding, procurement, or DPA process.