Website and service terms

Use the service lawfully, provide information you reasonably believe is accurate, and do not attempt to access another person or organisation's private records.

An account, invitation or reference must be used only for its intended purpose. Access can be limited where security, misuse or organisation membership requires it.

Submitting a report creates the record described by the relevant service result. It does not guarantee publication, acceptance by an authority, assignment, repair or a particular outcome.

Portal access and report publication are separate. Wider users receive automatic safe progress updates; raw submitted content remains private.

StreetReport supports nationwide UK public reporting where the location and issue category are supported. Identifying likely responsibility does not establish authority participation, acceptance or operational handling.

UrbanTrack and StreetReport are not emergency services. If anyone is in immediate danger, use the appropriate emergency route, including 999 in the UK where required. Non-emergency issues can still be reported while they are happening.

Only upload information and evidence you are entitled to provide. Avoid passwords, unnecessary personal information and images that expose people or private property without a valid reason.

Content may be moderated, kept private, rejected or withheld. A shared progress update does not prove operational completion.

The public site does not promise uninterrupted availability, response times, repair times or service levels. Any customer-specific service commitments are set out in the applicable signed agreement.

This summary does not replace an organisation's own statutory duties, local policies or procurement terms.