Privacy

Velra Agency Ltd operates UrbanTrack and normally controls data collected through the corporate website, demo requests and platform account administration.

For reports and operational records in an organisation portal, that organisation normally decides why the data is used and acts as controller. UrbanTrack normally processes that data to provide the platform.

Depending on the task, this can include account and role details, report text, contact details supplied by a reporter, precise issue location, photographs, assignments, completion evidence, audit history, support enquiries and technical security records.

Public pages use automatic safe projections. Portal access does not publish raw report text, exact coordinates, contact details or unapproved evidence.

Data is used to receive and route reports, coordinate work, review completion, provide safe progress, maintain security and audit history, support users and respond to enquiries.

Minimised server-side operational telemetry may be used to understand reliability and feature use. It is not browser analytics and is not an audit record.

StreetReport supports nationwide UK public reporting where the location and issue category are supported. Identifying likely responsibility does not establish authority participation, acceptance or operational handling.

Category, location and routing data may identify a likely responsible authority. A likely authority, a connected authority and an accepted handoff are separate states. Routing never by itself means an authority received or accepted a report.

UrbanTrack uses service providers where needed for hosting, storage, delivery, security and support. Detailed provider, transfer and retention commitments are confirmed through procurement and the applicable agreement rather than promised on this public page.

Records are retained according to the purpose, customer instructions, operational accountability and applicable legal requirements. A customer-specific retention schedule may apply.

Requests about a report or local service record should normally go to the organisation operating that portal. It can confirm its controller role and handle the request without UrbanTrack disclosing tenant data through the corporate site.

For UrbanTrack platform privacy enquiries, contact support@urbantrack.app. For general platform enquiries, contact support@urbantrack.app.